Delivery terms and information
Delicious chocolate and beautiful gifts delivered to you or a lucky recipient? No problem! Just read on for things you need to know...
We offer Australia wide express delivery for $15.00
When are deliveries made?
Orders placed by 5.00pm are delivered in Canberra and interstate orders are dispatched the next business day.
We are currently unable to offer same day deliveries.
Please note that we do not deliver on weekends.
We use express couriers and delivery services across the Australia Post Express network, however, we cannot guarantee delivery timeframes (as deliveries are completed by third party couriers). We can however guarantee that all orders are packed with care and sent according to the timeframes stated above. You will receive notification that your order is on its way, with tracking details provided. Whilst we cannot be held responsible for delayed deliveries (as delivery is provided by a third party courier service), we are always happy to assist where we can in following up and tracking late deliveries.
We deliver to residential and commercial addresses. We do not deliver to PO boxes.
Because no-one likes a missed delivery, our couriers will leave your gift in a safe place if no-one is home and it is suitable to do so (however, please note that packages will not be left unattended at apartment complexes or in very warm weather).
We suggest that where possible, a business address is selected for delivery, to avoid having to leave gifts unattended and we also suggest leaving a phone number for the delivery location.
Please ensure all address and contact information provided is correct. We will not be held responsible for delivery delays or missed deliveries due to incorrect address or contact information. We cannot provide refunds or replacements in the event that incorrect address information is supplied. If our couriers need to re-deliver due to the provision of incorrect address and contact information, then a redelivery fee of $15.00 is required. Please contact us immediately in the event of ordering errors or mistakes, or if you are concerned about the status of a delivery. We will always use our best endeavours to help and to provide a beautiful gifting experience.
We will always follow up on the status and keep you informed of deliveries. In the rare and unfortunate event of a lost or damaged parcel, we will send a replacement.
We just love Christmas and the festive season and would love to help you with your gifting. Not only is it the most wonderful time of the year, its also the busiest time of the year for our wonderful suppliers, stockists and couriers. We recommending booking your Christmas and end of year gifts as early as possible to ensure we can provide you with a perfectly personalised service.
We take additional packing precautions in warmer months and send our chocolate products in insulated packaging. To avoid long transit times, orders containing chocolate and wine may not be sent to interstate and regional locations on Thursdays and Fridays in warm weather. From time to time, we may deem the weather to be too unfavourable to send certain items, such as chocolate. In this case, we will contact you to discuss alternative products or delivery dates. If you are concerned about temperatures and shipping, please get in touch before placing your order.